Knowledgebase: NetResident

For some ICQ and AIM chat sessions, one of the parties' ID number is shown as "Not detected." Why is it not detected?
This happens when an ICQ or AIM chat session (including the authentication phase) begins before NetResident starts capturing network packets. If capturing is started in the middle of a chat session, the ID can sometimes be found (as it is contained in some service packets, which are sent intermittently), although this cannot be guaranteed.
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